Customer Experience
Booking, GPS location, service selection, live tracking, electronic payments, loyalty, subscriptions, and e-commerce in one mobile app.
🚘 Project overview
Arabic + English included
From mobile car wash launch to a scalable car care platform.
Phase 1 targets Al-Qatif Governorate, while the platform architecture is designed from inception to support future expansion across Saudi cities without major structural changes.
Operational Control
Employee/driver app with order acceptance, navigation, status updates, before/after photos, and live GPS broadcast.
Business Visibility
Admin and investor dashboards give management, reporting, fleet visibility, and per-unit profitability transparency.
5Core platform components
12Week delivery plan
120KSAR total incl. VAT
3Months warranty support
✨ Platform scope
Five connected products delivered as one ecosystem.
The scope covers consumer booking, field execution, back-office management, investor reporting, and product sales from v1.0.
Customer App (iOS + Android)
- Mobile number registration with OTP and full profile management.
- Multiple vehicle profiles with model, color, type, and optional plate number.
- GPS or manual map location, saved home/work addresses, services, pricing, and ETA.
- Launch services include interior/exterior wash, floor cleaning, mat wash/wrapping, headlight polishing, and detailing.
- Mada, Apple Pay, Visa, and Mastercard; cash payments are excluded.
- Ratings, loyalty points, referrals, subscriptions, and Apple Wallet loyalty card.
Employee / Driver App
- Receive, accept, or decline incoming orders.
- One-tap navigation to customer location.
- Status flow from arrived to service start and completion.
- Before and after service photo upload.
- Live GPS broadcast to customer app and admin dashboard.
Admin Dashboard
- Booking creation, modification, cancellation, and assignment.
- Customer profiles, order history, loyalty balance, and subscription status.
- Employee roles, permissions, salary tracking, and performance metrics.
- Fleet tracking, vehicle status, maintenance logs, service pricing, inventory, fulfillment, and reporting.
Investor Dashboard + Store
- Secure scoped login for each investor by vehicle or operational unit.
- Real-time orders, gross revenue, expenses, net profit, and portfolio view.
- In-app store for fragrances, tissue boxes, light accessories, car care products, and branded merchandise.
- Cart, coupons, electronic payment, and physical delivery tracking.
⚙️ Architecture
Production-ready stack for bilingual mobile and web operations.
The architecture balances speed of delivery with scalability, real-time data, secure access, and Saudi payment/SMS integrations.
| Layer | Technology / Detail |
|---|---|
| Mobile Apps | React Native for iOS and Android using a single codebase with native performance. |
| Dashboards | Next.js responsive web applications for admin and investor portals. |
| Backend API | Node.js + Express REST API with JWT authentication. |
| Database & Cache | MySQL relational database plus Redis for caching and session management. |
| Real-Time | Socket.io WebSockets for live order tracking and investor data updates. |
| Cloud | AWS EC2, RDS, S3, and CloudFront; scalable and multi-region ready. |
| Integrations | Firebase Cloud Messaging, Taqnyat or Unifonic, Google Maps, Moyasar or HyperPay, and PassKit API. |
| DevOps & Security | Docker, Nginx, GitHub Actions CI/CD, SSL/TLS, encryption at rest/in transit, and OWASP standards. |
🗓️ 3-month plan
Weeks 1–12
Structured delivery from discovery to app-store launch.
Timeline begins after signed agreement and initial payment. Client feedback within two business days per review cycle is required to maintain schedule.
Discovery & Design
Weeks 1–3Requirements finalization, bilingual UX/UI wireframes, prototype review, and client sign-off.
Core Backend & APIs
Weeks 4–6Database architecture, REST APIs, authentication, payments, GPS, and WebSocket engine.
Frontend Development
Weeks 6–10Customer app, employee app, admin dashboard, investor dashboard, and e-commerce store.
Testing & QA
Weeks 10–11Unit and integration testing, UAT, bug fixing, performance review, and security audit.
Deployment & Launch
Week 12AWS deployment, iOS and Android store submissions, go-live support, handover, and documentation.
💰 Financial proposal
SAR 120,000 total project investment, VAT included.
All prices are in Saudi Riyal and include 15% VAT in accordance with ZATCA regulations.
Total Project InvestmentSAR 120,000
Inclusive of VAT 15%, covering design, development, integrations, QA, deployment setup, and launch handover.
| Milestone | Percentage | Amount | Timing |
|---|---|---|---|
| Advance Payment — Project Kickoff | 40% | SAR 48,000 | Upon signing agreement |
| Milestone 2 — Backend & API Completion | 30% | SAR 36,000 | End of Week 6 |
| Milestone 3 — Final Delivery & Launch | 30% | SAR 36,000 | End of Week 12 |
| # | Component / Deliverable | Excl. VAT | VAT 15% | Total |
|---|---|---|---|---|
| 1 | UX/UI Design — Customer App | 8,000 | 1,200 | 9,200 |
| 2 | UX/UI Design — Employee / Driver App | 3,500 | 525 | 4,025 |
| 3 | UX/UI Design — Admin Dashboard | 4,000 | 600 | 4,600 |
| 4 | UX/UI Design — Investor Dashboard | 2,500 | 375 | 2,875 |
| 5 | UX/UI Design — E-Commerce Store | 2,000 | 300 | 2,300 |
| 6 | Mobile App Development — Customer App | 25,000 | 3,750 | 28,750 |
| 7 | Mobile App Development — Employee / Driver App | 10,000 | 1,500 | 11,500 |
| 8 | Admin Dashboard Development | 10,000 | 1,500 | 11,500 |
| 9 | Investor Dashboard Development | 7,000 | 1,050 | 8,050 |
| 10 | E-Commerce Store Development | 6,000 | 900 | 6,900 |
| 11 | Backend API & Database Architecture | 8,000 | 1,200 | 9,200 |
| 12 | Payment Gateway Integration | 4,000 | 600 | 4,600 |
| 13 | GPS Tracking & Real-Time Order Tracking | 3,000 | 450 | 3,450 |
| 14 | SMS OTP Integration & Push Notifications | 1,500 | 225 | 1,725 |
| 15 | Apple Wallet Digital Loyalty Card | 1,500 | 225 | 1,725 |
| 16 | Cloud Infrastructure Setup | 2,000 | 300 | 2,300 |
| 17 | QA Testing, UAT & Security Audit | 2,348 | 352 | 2,700 |
| Subtotal | 100,348 | 15,052 | 115,400 | |
| Total Project Investment (incl. VAT 15%) | SAR 120,000 | |||
🛡️ Support
Warranty included, annual maintenance optional.
3-Month Warranty Period
- Bug fixing and error correction at no additional cost.
- Critical security patch deployment.
- Performance monitoring and optimization.
- Support response within 24 hours on business days.
Annual Maintenance Plans
- Basic: SAR 12,000 for bug fixes, security patches, and minor updates.
- Standard: SAR 24,000 including up to 40 feature-enhancement hours per year and priority support.
- Premium: SAR 42,000 including dedicated developer, SLA guarantee, and monthly reporting.
📦 Deliverables & ownership
Client receives source code, data, accounts, documentation, and training.
Included
- Full source code for all apps and dashboards.
- Complete database schemas and all data.
- Technical documentation and API docs.
Accounts
- Apple Developer Account in client name.
- Google Play Console Account in client name.
- AWS cloud account configured in client name.
Handover
- Admin user manuals.
- Online team training session.
- 3-month warranty support.
- Cash payment support is not included.
📄 Terms
Commercial terms and authorization.
Proposal Validity
Valid for 30 calendar days from the date of issue.
Payment Terms
Payments are due as per Section 5.2; work on each phase begins upon receipt of the corresponding payment.
Scope Changes
Any feature additions or scope changes after sign-off will be quoted separately and may affect timeline.
Client Responsibilities
The client provides content, logos, images, Arabic/English copy, and feedback within two business days.
Third-Party Services
AWS, SMS, Google Maps, Apple Developer, and Google Play costs are billed separately to the client.
Intellectual Property
After final payment, ownership of source code, assets, and accounts transfers to the client.
Confidentiality
Both parties keep proposal contents and project details strictly confidential.
Governing Law
This agreement is governed by the laws of the Kingdom of Saudi Arabia.
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